Frequently asked questions

Describe your trip in your own words on the Explore page, or search a city and dates. Pick a stay, choose a room and rate, add a flight if you want one, then confirm and pay. Your booking appears in Trips straight away.

Yes. Add a flight during hotel checkout and your hotel, eSIM and flight are booked together as one trip. Payment is taken in two parts — first the hotel and eSIM, then the flight — and you receive one confirmation email with everything in it.

Payment is taken the moment you confirm the booking. Your card is charged the total shown on the payment step, including taxes and fees.

Every price card states whether taxes are included or excluded, next to the per-night rate and the total for your stay. Local taxes payable at the property are always shown before you pay.

Major credit and debit cards are accepted through our secure payment provider. Card details are entered in the provider's own form — we never see or store your full card number.

Open Trips, tap the booking and choose Cancel. Refundable rates are refunded automatically within a few business days. Non-refundable rates cannot be cancelled.

On a refundable stay, tap Change booking in Trips to move dates or switch rooms — you pay or get back only the difference. Flight changes depend on the airline's fare rules; contact support and we'll handle it with the carrier.

Refundable rates can be cancelled free of charge until the deadline shown on the rate. Non-refundable rates are cheaper but are charged in full and cannot be cancelled or changed.

If you cancel before the free-cancellation deadline shown on your booking, you are refunded in full. After that deadline, the property's policy applies and part or all of the stay may be retained.

Choose Sign in and register with your email address and a password, or continue with Google in one tap. Email sign-ups get a confirmation link — open it once and your account is active.

On the sign-in screen, choose Forgot password and enter your email address. We send you a reset link that stays valid for a short while — open it and pick a new password.

Everything personal lives in Settings: your name and email, plus language, currency and light or dark mode. Changes are saved to your account and follow you to any device.

Open the guests selector in the search bar and set adults, children and their ages. We remember your travel party for the next search and price every room for the full group, splitting it over more rooms when one is too small.

Airlines count travellers under 2 as infants, 2 to 11 as children and 12 and over as adults on the departure date. We check the birth dates you enter against the fare before payment and flag anything that does not match.

Yes — pick a data plan for your destination during checkout and it is paid together with the rest of your trip. The QR code to install it arrives with your confirmation and stays in Trips.

Check your spam folder first, and that the address you booked with is correct. If it still is not there, email us your booking ID and we will resend the confirmation and the itinerary right away.

Open Trips and tap the booking: you will find the booking ID, hotel and flight details, traveller names and the itinerary PDF that was attached to your confirmation email.

Check-in happens with the airline, not with us. Use the booking code (PNR) and e-ticket number from your confirmation on the airline's site or app — check-in usually opens about 24 hours before departure.

Spend €100 or more on a booking and earn 1 point per euro. Each point is worth €0.01 and becomes available 7 days after checkout. From 500 points you can redeem them for a travel-credit voucher.

Our team is available 24/7. Call +1 315 239 0836 (United States) or +44 20 4630 0278 (Europe), or email vip.support@nuitee.com. Written questions are usually answered within one business day.